INTERVIEW= Onsite / Virtual

JOB TYPE= Onsite



Duties shall include, but may not be limited to:

" Configures and installs software for IT users' desktops and laptops;

" Installation and rollout of new software packages;

" Upgrades and new desktop hardware;

" Maintains desktop software and hardware;

" Supports mobile workforce;

" Provides Tier 1 and 2 support to IT users, local and remote, for basic software and hardware of end-user computing and desktop-based LAN systems;

" Troubleshoots common IT problems with or without established guides;

" Escalates to Tier 3 support when necessary;

" Documents problems and resolutions;

" May perform end-user training;

" Participates in the testing and evaluation of new desktop packages and implements prototypes.



The Contractor...