Job Description

Job Description

Position Summary:

Enable user mission accomplishment while ensuring network vulnerabilities are fully mitigated. Provide client support (hardware, software, and services) for end devices. Accomplish or provide a CSD (service desk), IT touch labor and remote login support for end devices, electronic tools, and Expeditor Services.

Essential Functions:

• Handle service requests and requirements from the base Communications Focal Point, Consolidated Service Desk, customers, and other work centers.

• Enable user mission accomplishment while ensuring network vulnerabilities are fully mitigated.

• Create or receive tickets with the appropriate priority description including, but not limited to, patch management, equipment moves, repairing end device hardware and/or software malfunctions, install new hardware or software, and resolve connectivity issues.