Client Success Specialist

Company

Trialfacts

Location

South Africa, South Africa

Type

Full-Time

Client Success Specialist Wanted: Shape the Future of Medical Research (US Client-Facing)
100% remote, forever
Unlimited paid leave
Hello—we’re Trialfacts, a remote, entrepreneurial company at the forefront of advancing health research. We’re looking for a Client Success Specialist to help our clients successfully recruit participants for their clinical trials. If you’re a relationship-builder with strong organizational skills, and you thrive in a remote, fast-paced environment, this role is for you.


Your Role:

Client Onboarding & Support: Guide new clients through our onboarding process, ensuring they feel confident using our systems and understand how we help them reach their goals.
Enrollment Success: Proactively monitor client projects to ensure enrollment targets are met, and swiftly address any roadblocks along the way.
Client Retention & Referrals: Build stro...
        

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