Position Overview:

Client Success places ourselves on the front lines with customers and manages customer expectations, resource coordination, order management, inventory/logistics, relationship development, addressing day-to-day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid & solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management.

Responsibilities:

• Own and manage the customer service experience, act as the primary point of contact for customer escalations.
• Own overall operational account health.
• Internal reporting to ensure key SLA and metrics are being met.
• Conduct operationally focused business reviews routinely with Account manager and Client.
• Partner with PMO, Operations Leadership and Supply Chain for deployments, inventory managemen...