Client Service Representative

Company

Interactive Brokers

Location

Tokyo, Japan

Type

Full-time

Responsibilities

Daily management and focus on a wide scale of client issues which includes: Responding to inquiries, concerns and complaints via telephone, e-mail, and online chat to achieve a mutually satisfactory solution while complying with policies, practices and procedures.

The core competencies we seek include: 

The ability to identify, analyze, and escalate complex issues.
Excellent troubleshooting and problem-resolution skills;
Assuming responsibility for identifying client needs while providing a high-value experience.

Requirements

University degree (Bachelors);
Native in Japanese and business level English oral and written;
Excellent analytical skills;
A good understanding of financial markets (preferable but not a must)
We encourage excellent graduates to apply for this position

Company Benefits & Perks

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