We currently have the following vacant positions on our team: Client Service Officer

Job Summary

• Main interface between our client families and the funeral home, they play a pivotal role in delivering the service promise

Key Responsibilities include

• First point of call for all telephone enquiries

• Meets with families of the deceased to discuss funeral arrangements and requests

• Accompanies family members to identify deceased on arrival at the funeral home or for pre-burial visits

• Explains pricing and product information to family and/or friends

• Schedule activities or facility use – viewing room, chapel, cemetery, crematorium and reception grounds

• Sell funeral services, products or merchandise available to clients

• Resolve customer complaints, adherence to payment plans, or other-service matters

Qualification Required & Experience

• Minimum of a Di...