Step into a pivotal role at JPMorganChase, where your expertise in client service management will shape the future of our operations. Join a team that values innovation, collaboration, and continuous improvement.
As a Client Service Manager II within the Payments Solution Center, you will be directly responsible for the day to day operations, client service delivery and management as well as oversight of key controls. Key responsibilities include understanding the products which the client utilizes and how to service inquiries that may arise, identifying opportunities that will improve servicing clients, driving performance against performance metrics as well as driving the appropriate risk focus with the front-line staff. You will manage the team to meet financial goals as well as overall business objectives while partnering globally with the regions where the business operations are located. You will ensure high quality client service and will be directly responsible for addressin...