Client Service Delivery Operations Lead – Risk and Healthcare

Role can be based out of our Manchester or Farnborough office on a hybrid working basis.

High Level Summary

Leading the team to ensure delivery of great service, maximising efficiencies and delivery in line with key goals and performance indicators.

CSD is located across the UK and supported by Operational Centres of Excellence in Poland and India. The role holder will have 2 UK based direct reports (who have up to 10 reports each) and oversee the delivery of the Service Centres.

Your key responsibilities will include:

Operational Oversight

• Leading the day-to-day activity of the CSD team.
• Collaborating with the Consulting Area Directors to ensure effective working relationships between the Consulting and CSD teams, so that together they drive client service and growth.
• Working with the Centres of Excellence leadership teams to ide...