Client Feedback Manager

Department: Customer Experience

Employment Type: Permanent

Location: Cardiff, UK

Reporting To: Head of Account Management

Description

SafeContractor is the UK’s largest SSIP‑registered and UKAS‑accredited supply chain risk management company, trusted by 40,000 contractors. We simplify compliance for clients and contractors of all sizes, helping to make workplaces safer for everyone, through a flexible, risk‑based approach.

Our audits ensure contractors are properly assessed, while a user‑friendly portal makes compliance straightforward and manageable.

We are looking for a Client Feedback Manager to champion the voice of our clients, ensuring we consistently understand, measure and improve their experience through a robust, data‑driven feedback process that turns insight into action.

What that means day to day

• Design and implem...