The Role:

Working within the Operations Department, providing support to Client Managers for proactive management of a portfolio of clients.

To deliver exceptional client service, maintain client relationships, and effectively manage risk to prevent loss of income and reputation to our business.

Responsibilities:

• To assist the Client Managers with the management of a designated portfolio of clients and maintain a full working knowledge of all clients.
• Maintaining first-class client relationships, ensuring that excellent levels of service are delivered so that client satisfaction levels remain high.
• To ensure that no client terminates on the grounds of poor service.
• To minimise third party complaints.
• To be the clients first point of contact for any payment requests, queries and ledger updates.
• To process client payments through the operating system within your agreed personal mandate level...