Provides daily operational service support and ensures the delivery of exceptional client experiences. Resolves client problems in a prompt and effective manner, while ensuring that enhancement opportunities are identified and addressed or referred during client service interactions.

+ Leads and executes business development plans so that business goals are achieved or exceeded.
+ Participates on client calls as required.
+ Addresses customer services issues according to established guidelines, escalating as required.
+ Develops solutions for customer issues, engaging multiple stakeholders as required.
+ Identifies process improvements to enhance efficiency and better meet the evolving needs of key clients.
+ Creates policies and procedures for to ensure quality client service and product delivery while protecting the Banks’ interests and managing risk.
+ Manages databases and provides support for analysis, forecasting and/or data visualization, ensuring adhe...