Client Case Representative – Complaints Handler

Vanguard – Manchester, England, United Kingdom

We have an exciting opportunity for a Client case representative to join the team at Vanguard. Vanguard is committed to providing a diverse and inclusive workplace where all employees feel valued and respected.

About the Role

The Senior Associate Client Case Representative will handle and prioritise complex assigned or escalated client requests, ensuring that all inquiries are resolved within defined service levels.

Responsibilities

• Handles and prioritises complex assigned or escalated client requests. May follow up with internal partners or clients directly to resolve outstanding issues.
• Follows standardised procedures to resolve client issues. Conducts research to fulfil complex client requests and transactions.
• Identifies applicable internal partners to collaborate with to develop solutions to complex iss...