Overview

Who you'll be working for

The client is a Singapore-based payment processing gateway.

What requirements you'll need to be eligible

1-3 years of experience in Premium Customer Support, Client Success, or Key Account Support.

Fluent in English and Chinese.

Comfortable managing high-volume professional communications via Instant Messaging apps (Telegram, WhatsApp, Slack). 

Exceptional written skills - able to explain complex technical failures to non-technical VIP clients. 

Willingness to work on a shift rotation or standby roster to support off-hour escalations. 

What you'll be doing on the job

VIP Channel Management (High-Touch Support) Serve as the primary operational contact in dedicated group chats (Telegram, WhatsApp, Slack) for assigned VIP / Business accounts.
Provide immediate acknowledgement to cli...