ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Provides LightStream clients with world class customer service by assisting them through the application process and through funding their loan. Answers inbound calls and emails from clients, potential clients, or third parties and teammates in support of opening accounts. 
2. Provides account management for clients across the clients relationship with LightStream. Perform medium and long term tasks and processes that support payment processing, SCRA adjustments, customer surveys and experience guarantees, disputes processing, legal support processing and default management.
3. Gain advanced understanding of policies and procedures for LightStream Account Services.
4. Meet/exceed monthly performance requirements as eviden...