PURPOSE The Client Advocate supports clients throughout the Victim Compensation Fund (VCF) process by serving as their primary point of contact, helping them gather required documentation, and navigate program requirements.

Client Advocates protect client rights by following program requirements, maintaining precise documentation, and supporting alignment with evolving federal program policies.

They contribute to successful client outcomes through high-quality work, collaborating cross-functionally, and demonstrating empathy, and communication excellence.

JOB RESPONSIBILITIES   Serve as the primary point of contact for assigned clients; clearly communicate expectations with compassion and professionalism.

Collect and process required documentation from clients and third-party organizations with accuracy and confidentiality.

Accurately record and maintain case information in internal systems.

Submit and support client r...