We are looking for a future part-time Client Advisor to join our team in Madrid, Calle Serrano.

Job responsibilities

Your mission

• Outgoing, customer‑focused, and an intuitive sense for Luxury: as the newest RIMOWA member, you'll strengthen our customer relationships and continue to build them through first‑class consultations.
• With individual CRM goals, extensive product and repair training, you shine in all customer interactions – from consultation to sales to small repairs on site.
• The connection to our customers doesn't end when they leave the store – as an after‑sales professional, you'll continue to be a professional point of contact for all after‑sales topics.
• A travel companion for life – our iconic products are manufactured to the highest quality standards, a demand we also place on our repairs. You will be responsible for first‑class processing, from acceptance through communication with the re...