Step into a hybrid role as a Claims Quality Assurance Analyst at Definity in Waterloo, Ontario. Leverage your extensive claims experience to enhance QA practices and decision-making.
In this pivotal position with Definity, you will focus on claims quality assurance and strategic insights. Your expertise will drive improvements, ensuring consistency and compliance across various claims lines. Close collaboration with the Claims QA Manager is essential to implement effective training and provide valuable insights for proactive risk management.
Key Responsibilities:
• Execute claims file reviews to evaluate quality
• Validate trends for comprehensive QA analysis
• Interpret findings supporting management choices
• Facilitate onboarding and training for new hires
• Monitor compliance with regulatory standards
Requirements:
• Relevant degree or applicable professional experience
• 10+ years of claims handling experience
• Strong knowledge of quality assuranc...