Job Title

Claims Fraud Team Leader – First Party

Location

Bexhill or Leicester (Hybrid)

Role Overview

You will lead our Claims Fraud First Party team, protecting honest Hastings Direct customers from fraudulent claims. You will provide overall team support, assist the Claims Fraud Operations Manager, and drive performance while maintaining performance levels.

Key Responsibilities

• Overall responsibility for a team of Claims Fraud First Party Investigators
• Implementation of the Claims Fraud strategy and the creation and introduction of relevant performance measures
• Work with your team to ensure quality and development needs are met on a day‑to‑day basis
• Conduct regular one‑to‑ones, team meetings and ensure everyone has a development plan with actions
• Act as a referral point for the team, providing coaching, mentoring and training
• Provide regular audit reports on each team memb...