To provide stakeholders (e.g. clients, account executives) with efficient claims advice and administration according to the required standards and procedures in support of the business strategy.

PERSPECTIVE OUTPUTS

• Ensure appropriate minimisation of claims and claims expenses.
• Ensure and contribute to minimisation of general expenses.
• Ensure that all stakeholder (e.g. clients, insurers) communication is accurate, time‑o‑us, professional and relevant.
• Build and maintain mutually beneficial relationships with internal (e.g. account executives) and external (e.g. clients) stakeholders.
• Keep client informed regarding progression of the claim.
• Ensure and contribute to achieving the required client satisfaction targets.

Business Processes

• Adhere to company quality standards and broader regulatory frameworks for claims administration processes.
• Receive claims notification,...