Claims Capability Specialist | Life Insurance

19-5-26    Melbourne / Permanent

This role sits at the intersection of operations, technical coaching and capability uplift.

You won’t be managing a portfolio all day, but this also isn’t generic corporate L&D removed from the realities of claims operations. Instead, you’ll partner closely with Claims Leaders, Technical Specialists and frontline teams to improve onboarding, capability, technical confidence and decision consistency across a busy Life Claims environment.

On any given day, that might mean:

• Supporting new starters and refreshing onboarding material
• Facilitating practical, scenario‑based learning sessions
• Coaching experienced assessors around consistency and technical judgement
• Identifying pat...