KEY RESPONSIBILITIES

• Assess and validate dealer Warranty and Maintenance Plan, claims in line with brand standards.
• Ensure Dealer Network compliance with approved warranty policies, technical procedures, and labour time guidelines.
• Monitor and control claim / repair quality and cost through ongoing validation and system‑based corrections.
• Engage proactively with dealers to resolve warranty and Maintenance Plan matters efficiently.
• Provide clear guidance and coaching to improve dealer claim / repair quality accuracy and policy adherence.
• Support internal stakeholders through reporting, risk identification and audit activities

REQUIREMENTS

Minimum Qualifications:

• Motor Mechanic/Auto Electrician Trade Certificate
• Master / Diagnostic Technician qualification
• National Diploma or Degree in Mechanical, Electrical Engineering will be an advantage.