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Ciudad Juárez | Service Center - Customer Service Agent - Ejecutivo de Servicio al Cliente

Company

Expeditors

Location

Ciudad Juarez, Mexico

Type

Full-time

Job Description

Major Duties and Responsibilities

Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the TRANSCON (Transportation ) Department

  • Ensure smooth and timely freight process flow
  • Ensure accurate and timely data entry into our operational system
  • Track and Trace TRANSCON Files and reporting
  • Use export TRANSCON Workflow on daily basis
  • Ensure accurate and timely client and vendors billing.
  • Ensure delivery of freight and timely clearance when applicable
  • Interact with our customers in arranging their TRANSCON shipments, meeting customer service standards.
  • Contribute to maintain good relationships with suppliers
  • Meet compliance at all times to regulations internal and external in accordance with government regulations.
  • Understand department process flow, and looking for best practices to improve ...
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