Company:IT Services Organization

Key Skills: ChromeOS, Chrome Browser, Android Management, RTC Troubleshooting, Google Meet, Google Chat, Google Voice, TCP/IP, DNS, DHCP, Wi-Fi Troubleshooting

Roles & Responsibilities:

• Provide technical support for ChromeOS devices and Chrome Browser-related issues.
• Diagnose and resolve hardware, software, and connectivity issues impacting end users.
• Troubleshoot RTC (Real-Time Communication) issues across Google Meet, Chat, and Voice platforms.
• Identify and isolate device-side and network-side issues affecting communication services.
• Support Android device management, enrollment, configuration, and troubleshooting activities.
• Investigate network connectivity issues using TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting techniques.
• Collaborate with internal support teams to resolve complex SMB supp...