Essential : 12+ years experience, at least 5 years in executive role and with credit card portfolio experience

CTI is seeking to appoint a COO for a scaling neo bank.

Responsibilities

• Implement, and enhance strategies and operations for collections through both in-house and outsourced teams.
• Utilise advanced fraud detection technologies and methodologies to combat application and transaction fraud.
• Oversee all operations related to omnichannel inbound customer support, establishing processes and KPIs.
• Financial Crime Ensure compliance with all regulatory requirements related to financial crime and maintain ongoing monitoring.
• Manage complaints, ensuring equitable resolution and adherence to regulatory standards.
• Provide transparent reporting to the CEO and board while proactively addressing operational incidents.
• Establish, monitor, and manage all necessary business processes to del...