EOE/AA/Disabled/Veterans

A Chief Concierge with Waldorf Astoria Hotels and Resorts supervises the Concierge Team and sets the department goals to help Team Members to create an exceptional Guest and customer experience.

What will I be doing

As Chief Concierge you will supervise the Concierge Team and set the department goals to help Team Members to create an exceptional Guest and customer experience. A Chief Concierge is responsible for managing the first impressions of our Guests and therefore must perform the following tasks to the highest standards:

• Supervise / Manage daily Concierge operations
• Set Departmental objectives work schedules budgets policies and procedures
• Monitor the appearance standards and performance of the Concierge Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products services pricing and policies as well as a good knowledge of t...