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Chat Support Executive

Company

Om Ak Solutions

Location

Panchkula, India

Type

Full-time

Key Responsibilities:

  • Respond to customer inquiries via live chat in a professional, friendly, and timely manner.
  • Resolve customer issues related to products, services, or account inquiries with effective solutions.
  • Provide product recommendations, information, and assist with the ordering process.
  • Maintain accurate records of customer interactions, feedback, and issues in the CRM system.
  • Follow up with customers to ensure their issues have been resolved to their satisfaction.
  • Ensure adherence to company guidelines, processes, and service level agreements (SLAs).

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