Overview

Chat Support Account : Tenured/Newbies : February Class : Taguig

Crescendo Staffing and Business Consulting Inc.

On-site - Taguig No Exp Required High/Senior High School Full-time

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Responsibilities

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Call clients and customers to inform them about the company’s new products, services and policies
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
• Collaborate with other call center professionals to improve customer service
• Help to train new employees and inform them about the company’s customer manageme...