The Channel Account Manager role manages and enables the success of a defined set of existing partners and grows adoption of the entire suite of NMI products. Reporting to the Director of Channel Accounts, you will be part of a collaborative and engaged team responsible for supporting and growing our ISO and ISV partners in North America. This is a unique opportunity to be part of a fast growing team that helps our partners deliver innovative experiences in the payments landscape.

Attendance within the Cape Town office for US Working Hours is required for this role.

Responsibilities

Client Relationship Management

• Build and maintain strong, trusting relationships with clients/customers.
• Serve as the main point of contact for all client inquiries, requests, and issues.
• Conduct regular check-ins with clients to assess satisfaction and identify opportunities for improvement.
• Anticipate client needs and pro...