As a Change Management Specialist, you will ensure the smooth adoption of a new Cloud Contact Centre as a Service (CCaaS) platform. You will be responsible for preparing the workforce, aligning stakeholders, and driving user readiness across multiple contact centres. By applying structured change methodologies, you will bridge the gap between technical IT teams and frontline operations to ensure minimal business disruption and maximum adoption of modernized cloud capabilities.

Pay Rate: $67.68- $74.36/Hr

Advantages

• Drive a large-scale digital transformation in a modernized cloud environment.
• Work closely with diverse teams, from IT leadership to frontline contact centre agents.
• Opportunity to apply and refine Prosci or similar methodologies on a feature-rich SaaS implementation.
• Join a dynamic team located in a central business hub.

Responsibilities

• Develop and execute a comprehensive Change Manage...