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Change Management & Intake Director (Hybrid)

Company

Citigroup

Location

Jacksonville, United States

Type

Full-time

The **Change Management and Intake Director** will oversee the intake, prioritization, and implementation of all credit risk-related changes, ensuring alignment with profitability goals and strong risk management disciplines. This role is pivotal in managing control breaks, supporting business-as-usual (BAU) activities, and maintaining operational excellence within the credit risk framework. The individual will lead cross-functional teams, ensuring effective governance, process adherence, and timely execution of initiatives that impact credit risk strategy and performance.

The position requires strong leadership, project management, and collaboration skills to work across multiple stakeholders, including risk, operations, technology, and compliance teams, to ensure changes are delivered efficiently, risks are controlled, and profitability targets are met.

**Key Responsibilities:**

+ **Change Management Leadership:**
+ Lead the end-to-end change manageme...

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