Job Summary: This role will focus around 80% on buildouts and 20% on business analyst responsibilities. Must be innovative, pivot quickly and problem solve. This is a collaborative team and tickets are not siloed.

Location: Canonsburg, PA or possibly could sit in Pittsburgh, PA

Hybrid Schedule: Monday and Friday are WFH, Tuesday-Thursday in the office.

Experience and Education:

• Seven years of professional level technical/industry experience- telecom industry


• Four years of experience with ServiceNow Service Management System


• Experience managing Business Rules, Client Scripts, UI scripts, Script Includes, Flows, and catalog items in the ServiceNow platform.


• HS Diploma or equivalent.


• CSA Certification desired.

Responsibilities:...