The Role:

Port runs last-mile parcel delivery operations in London. The Ops Coordinator role sits at the centre of the operation when it’s live. You’re the person couriers call when something goes wrong mid-shift. You watch the CCTV feeds, handle escalations, communicate with the client, log incidents, and confirm hubs are secure at the end of day.

We’re hiring these roles as we build the central ops team, which means the work is broader than a steady-state version of this role would be. Alongside the real-time ops work, Ops Coordinators will cover recruitment and onboarding admin, scheduling support, and courier performance conversations until dedicated hires are in place for those functions. If you want a role where the job is still being defined and you’re comfortable picking things up as needed, that’s what this is.

Three positions are open with staggered shifts covering 9am–5pm or 1pm-9pm.

What you'll do:

Live ope...