Responsibilities

Job Summary: As a Service Lead, you'll assist in leading a successful operation of the Front End. You'll train and coach to create a team environment where Partners work toward providing Customers consistently superior Customer Service.

Key Responsibilities & Essential Functions:

• Leadership:

May serve as backup to department manager Service Manager

Provides work direction and training to other Partners, including other Service Leads

Oversees Partners in the department; including Cashiers, Baggers, Parking Lot Attendants, Bookkeepers, and Information Center desk Partners

May assist the Service Manager writing and approving schedules for Service Partners

Approves financial transactions (e.g., overrides, opening / closing suspended orders)

Manages traffic flow / customer throughput; relays / monitors expectations related to daily performance goals

Tracks / anticipates h...