Monitor and update real-time ground situations at all key touchpoints in all terminals from TMC via CCTV, in accordance with SOPs. Process all Porter Service request(s) and ensure respective Operations Supervisor fulfills service.
Coordinate and support overall, trolley, taxi and porter operations.
Act as coordinator between Duty Manager and Duty Terminal Manager/TMC Operations Cells during extraordinary operations matters that may arise. Assist the Terminal Manager/Duty Manager with incident/accident investigation by extracting the CCTV footages.
Provide ad hoc administrative support to Duty Ops Manager when required.
Alert the respective duty Supervisor on key event of the day.
Perform any other duties assigned by management.
Trolley Operations
Monitor the supply and demand of trolleys using the associated systems.
Perform routine checks as stipulated in th...
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