This role focusses on the overseeing and management of the provision of professional services within the CCMDD Business Sector of the DOH Production Department, establishing a smooth efficiency that meets the expectations and SLA requirements of the Medipost Customers.

Operational and quality performance.

• Must have a professional impact and ability to build rapport easily.
• Professional interaction with other internal departments.
• Manage Production Team Leaders to see departmental output as required within scheme, and Medipost Pharmacy and GPP rules.
• Ensure adherence to all Service level agreements.
• Manage all status in the business from status 70 to status 100 in accordance with SLA’s and Business SOPs.
• Feedback to team on daily quality assurance logs and identification of areas for further training and case studies.
• Maintain and give input with regards to SOPs and to ensure business proce...