•Degree in Engineering / IT / Mathematics /Accounting, Economics or Finance or HND with at least 2 years of work experience with related discipline. • At least 3 years’ experience in the Back Office of a Mobile Money Company or a related discipline. • Excellent computer knowledge (especially in Excel, data analysis and Power point).

A Reputable Multinational Company

JOB PURPOSE:

The successful applicant shall execute a holistic second line support to the Contact Centre, for the benefit of the Organization’s mobile money customers, both internal and external. He /She shall ensure the setup of mobile money organizations, agents, and merchants. The role reports to the Cash Operations Manager.

ROLE SPECIFIC REQUIREMENTS:

Follows up on all issues received to closure.

Acts as a Point of Contact for mobile financial services issues in relation to queries, resolutions, and escalations from stakeholders.

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