The Caseware Working Papers Support Consultant plays a key role in delivering high‑quality technical support and ensuring client success and retention. This role draws on accounting and auditing knowledge to enable clients to effectively use Caseware Working Papers, helping them deliver quality services to their own clients.

If You Want To

• Provide technical software support to clients using Caseware Working Papers.
• Deliver support across multiple channels to resolve client cases efficiently and effectively.
• Manage support cases in line with service level agreements, processes, and procedures.
• Enable client success by ensuring cases and escalations are routed through the correct channels.
• Identify recurring themes or trends relating to products and services and escalate accordingly.
• Proactively engage with clients through support and follow‑up calls to enhance satisfaction.
• Contribute to the creati...