The Case Manager is responsible for resolving all technical and non-technical issues related to Expereo’s services, through liaising with our customers and local providers.

About the Role

The suitable candidate will identify and establish new processes and continuously optimize existing ones, to enable Expereo to offer an excellent and unrivalled Customer Service experience.

Responsibilities

• Work together with a team of Network and System administrators towards a common preset goal.
• Act as first‑line support person for internal and external parties.
• Responsible for Network & Data Communication Systems.
• Provide customer excellence through internal and external customer engagement and relationship management; be a customer support oriented candidate with strong knowledge of customer service processes.
• Apply good knowledge of ITIL Framework.
• Create an environment which is a great place to wor...