Job Opportunity: Case Handler - Customer Service

Location: Durham, DH1

Salary: £24,851 + Monthly Bonus after successful 6-month probation

Contract Type: Permanent

Hours: 37.5 per week, office hours

Are you ready to embark on a fulfilling career in the medical and health industry? Our client is looking for dynamic and motivated Case Handlers to join their team in Durham! This is your chance to make a meaningful impact while enjoying a supportive work environment.

What You'll Do:

As a Case Handler, you will manage a portfolio of cases from start to finish while ensuring exceptional service delivery. Your key responsibilities include:

Processing instructions accurately from the instructing party.
Conducting client triages and coordinating with medical professionals.
Managing communications with clients, treatment providers, and other stakeholders.
Documenting case histories meticulously on our case-management software.
Ta...