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Case Advisor

Company

Office Angels, UK

Location

Manchester, United Kingdom

Type

Full Time, Temporary contract

Case Advisor


Manchester City Centre


Hybrid working, min 2 days per month in the office


Full-time, 35 hours per week


On-going temporary contract which could lead to a permanent opportunity


£15.08 per hour



Office Angels are currently recruiting for a Case Advisor to join our client based in Manchester City Centre.



Duties will include:



  • Handle customer complaints via phone and email, ensuring timely resolution and follow-up communication

  • Arrange and lead initial enquiry meetings with customers

  • Review, analyse and summarise complex case information

  • Manage your own caseload, working closely with colleagues across the organisation

  • Support customers by arranging and recording complaint calls where needed

  • Follow safeguarding procedures to protect children and vulnerable adults<...

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