Job Purpose:

 To provide administrative and client care support in relation to the effective registration, and processing of all complaints. The person appointed to this position will report to the Case Admin Manager.

     Key Performance Areas

• Register new complaints.


• Assess whether a complaint falls within jurisdiction in terms of the FAIS Act or the Financial Services Ombuds Scheme Act 37 of 2004 (FSOS).


• Assist and guide complainants in determining whether their complaint falls within the jurisdiction of the FAIS Act.


• Extract the essence of the complaint from available information provided and request additional information where required.


• Refer complaints that do not fall within the jurisdiction of the FAIS Act and FSOS Act to other relevant entities.


• Liaise with complainants and financial service providers