We are seeking a passionate and resourceful Care Services Officer to join our Centre-Based Services team. In this role, you will play a vital part in ensuring a smooth and supportive care journey for elders and their families by serving as the main point of contact, managing client onboarding, and coordinating service transitions and billing matters.
Responsibilities - Serve as the main point of contact for elders and their next-of-kins (NOKs), addressing enquiries and feedback professionally while building strong relationships.
- Guide new clients and NOKs through orientation and onboarding, ensuring they understand SLECs services, fees, and care philosophy.
- Manage the registration, orientation, and integration of volunteers and external partners, ensuring alignment with centre protocols and values.
- Oversee client admission, discharge, and service transitions, ensuring accurate updates to records and smooth care continuity.