Job Description

• Work closely with Client & Merchant Services Unit Head and other stakeholders to enhance and document processes relative to Card Production and Delivery but not limited to the following:
• Ordering, payment and monitoring of blank plastic stocks
• Inventory of blank plastic stocks and personalized cards
• Initial release and redelivery of cards tagging in the system
• Card Delivery monitoring
• Destruction of spoiled blank plastics and aged cards
• Review of Delivery Reports and escalation on non-compliance to the Service Level Agreement with the service provider
• Courier Management and performance assessment
• Customer Complaints handling and resolution
• Other processes that may arise related to Card Production and Delivery
• Ensure maker-checker is in place and observes proper segregation of duties and responsibilities.
• Ensure approvals received are within...