Job Description

• 12 – month Max term contract 
• Based in Paramatta, NSW
• Hybrid working arrangements

About the role?

We are looking for an experienced Capability Lead, to join our Customer Protection & Support, team supporting frontline teams through high quality, engaging learning experiences. 

You will design and facilitate training that builds technical capability, professional skills, and customer‑centred behaviours across new‑to‑role and experienced employees.

Responsibilities: 

• Facilitate engaging, interactive and learner‑centred sessions that embed a strong customer service culture
• Deliver face‑to‑face classroom training as well as virtual sessions via MS Teams
• Adapt facilitation style to suit different learning preferences, experience levels and operational environments
• Deliver training across a variety of topics, including techn...