Position Overview

MCI is a leading tech‑enabled business services company delivering customer experience (CX), business process outsourcing (BPO), and anything‑as‑a‑service (XaaS) cloud technology solutions across healthcare, retail, government, education, telecom, technology e‑commerce, and financial services. The company operates call centers on‑site and remotely, leveraging advanced technologies to enhance customer journeys, drive scalability, and reduce costs.

Key Responsibilities

• Professionally handle customer interactions across multiple communication channels.
• Provide assistance, information, and support to customers when required.
• Accurately capture and maintain customer information and records.
• Deliver a professional and positive customer experience.
• Meet quality, productivity, and performance standards.
• Follow company procedures, systems, and campaign processes.
• Work effectivel...