The Campaign Operator is primarily responsible for managing and executing customer engagement campaigns through the Responsys platform across SMS, Email, and Viber channels. The role includes campaign setup, HTML (EDM) creation, performance monitoring, reporting, and stakeholder coordination to ensure effective and timely campaign delivery.

Duties And Responsibilities

• Ensure all campaign materials and content are developed and deployed on time and within budget.
• Set up and execute SMS, Email, and Viber campaigns using the Responsys platform.
• Develop and edit Electronic Direct Mail (EDM) HTML; troubleshoot technical issues as necessary.
• Generate and analyze SMS and email campaign performance reports.
• Endorse campaign results to stakeholders and provide insights to measure effectiveness.
• Provide actionable recommendations to optimize future campaigns.
• Coordinate with Sales and other relevant teams t...