Manage end-to-end tenant reimbursement process via Tenant Admin Portal

Monitor and ensure timely submission of tenant declarations in line with monthly timelines

Validate tenant declarations against system-generated reports (e.g. reimbursement reports/ redemption logs)

Identify discrepancies (e.g. missing transactions, incorrect amounts) and:

Follow up with tenants for clarification and supporting details

Escalate unresolved or complex issues for further investigation

Manage passenger enquiries received via various channels such as Request-for-Help (RFH), Chatbot, Campaign mailbox

Perform initial assessment of enquiries to determine appropriate resolution:

Respond directly using standard templates for common scenarios (e.g. eligibility, m...