Job Title

Call Centre Manager – Online Casino & Sportsbook

Department

Call Centre

Location

Wynberg, Sandton (Office based role)

Role Purpose

The Call Centre Manager is responsible for leading, optimizing, and governing all customer contact operations within an online casino and sportsbook environment. This includes service delivery excellence, regulatory and responsible gambling compliance, people leadership, performance management, and the adoption of new technologies—including AI?driven customer support solutions—to enhance customer experience and operational efficiency.

Key Responsibilities

1. Call Centre Leadership & Operations

• Own day?to?day operations across all customer contact channels: telephone, webchat, email, WhatsApp, and CRM ticketing systems.
• Manage high?volume, 24/7 contact Centre operations aligned to peak betting periods and live sportin...