Work with an iconic international brand to lead, mentor and coach a team of Call Centre Agents to create
and deliver amazing customer experiences. Support and motivate your team to ensure they’re on track
to meet client goals. Handle customer escalations, contribute to creating a positive work environment.

• Leading and managing a team of Call Centre Agents to achieve client SLA requirements
• Continuously promote a performance-driven culture and always work towards reaching for amazing
results
• Be accountable for the performance of each agent reaching their daily targets and ensuring that
professional relationships exist with customers
• Ensuring that reporting and informational needs are met, and that management is kept well
informed of daily activities and significant problems
• Motivating team to achieve daily targets
• Improve the key success metrics associated with goals including:

o Customer Sati...