A well-established organisation in Johannesburg is seeking a skilled Call Centre Manager with 5+ years’ experience in debt collection or credit control to lead their collections team. The ideal candidate will be a strong leader with proven experience in managing teams, developing collection strategies, and ensuring compliance, while driving cash recovery and performance metrics.

Minimum Requirements

• 5+ years’ experience in debt collection, credit control, or financial services
• Proven team leadership and management experience
• Strong understanding of debt recovery laws, regulations, and industry best practices
• Exceptional negotiation, communication, and analytical skills
• Technical proficiency in CRM systems, debt collection software, and MS Office (especially Excel)
• Strong problem-solving and decision-making skills

Key Responsibilities